Terms and conditions

Cappelletto Shop Sales Conditions

By placing an order, you are making an offer to purchase a product under the following terms and conditions. All orders are subject to availability and order price confirmation.

Your order is subject to the product's stock availability. CappellettoShop does not guarantee the availability of the product in your cart. If the product you selected and ordered is not available, you will be immediately notified by our store for an alternative product or informed of the order's cancellation.
Shipping times may vary based on product availability, and any guarantees or predictions regarding delivery times are limited to Italy and subject to any delays due to the courier service we use or force majeure events for which we will not be responsible. Please consult the Shipping page for more details on delivery costs.

To conclude a contract with CAPPELLETTO SHOP (Cappelletto srl company), you must be 18 years old and possess a valid credit or debit card issued by a bank we deem reliable. CAPPELLETTO SHOP reserves the right to refuse an order placed by minors.

When placing an order, you undertake to ensure that all the details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place the order, and that there are sufficient funds to cover the cost of the products. The cost of foreign products and services may be subject to variations. All stated prices are subject to such variations.

Our Contract
When you place an order, you will receive an email confirming receipt of your order: ACQUIRED ORDERS CAN NO LONGER BE CANCELLED. THIS ALSO APPLIES TO ORDERS FOR PRODUCTS WITH DELAYED DELIVERY OR PRODUCTS SPECIALLY ORDERED FOR THE CUSTOMER.

a. Price and Availability
While we endeavor to ensure that all details, descriptions, and prices appearing on this website are accurate, errors may occur. If we discover an error in the price of any products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as canceled. If you cancel the order after you have already paid for the products, you will receive a full refund.

Where applicable, the price includes VAT.

Delivery costs will be added separately; such additional costs are clearly indicated where applicable and are included in the "total cost."

Prices on the website may vary over time (due to promotions and/or sales). The valid price is always the one indicated at the time of purchase. It is not possible to request a refund for the difference between the price at the time of order and the price at another time for the same product.

b. Payment
Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to complete the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

The confidential data of the payment card (card number, expiry date, CVV code) are encrypted and transmitted directly to the payment processor. The seller therefore never has access to or stores your credit card data.

c. Payment with Klarna

If you buy with Klarna, you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be assigned to related parties and their assignees, and you authorize such assignment.

d. Customs duties for purchases from non-EU countries

By placing an order on CappellettoShop, the user accepts the possibility that products may be subject to customs duties, postal charges, transport and import taxes in the user's country of residence, and that these taxes are beyond Cappelletto's control. Order cancellations are not accepted once they have been dispatched from our stores.

In particular, we inform you that customs duties for imports to the United Kingdom on shoes can reach up to 40% of the cost of the shoes themselves. By ordering on CappellettoShop, the customer accepts the payment that will be requested by DHL for the customs duties required for the delivery of the order to its destination. If the customer refuses to receive their order which has already arrived at customs, CappellettoShop will arrange for the package to be returned to Italy and will deduct from the refund both the return shipping costs and the customs duties for the return of the goods.
Please note that shipping costs for the United Kingdom are €30.

Please also note that exchanges in the Venice Island area and neighboring islands will not be free of charge.

e. Right of Withdrawal
You have the right to withdraw from the contract without any penalty within 14 days of receiving your order. The right of withdrawal is exercised by written communication sent via email to: info@cappellettoshop.it.

CAPPELLETTO SHOP will refund the amount you spent no later than ten working days from receipt of the return. Return shipping costs are always at your expense. Click here for more information

f. Discount Codes
Account discount codes - From time to time, discount codes may be offered to account holders; such codes can only be applied to purchases made through the account for which a discount code was offered and registered. It is not transferable to third parties.

g. Promotional discount codes - From time to time, we may offer promotional discount codes that may apply in relation to all purchases or specific purchases made through this website.

These terms and conditions apply to all promotions made by CAPPELLETTO SHOP, contests, and discount codes (unless otherwise specified).

• Discount codes cannot be combined. Only one can be used per order.
• Some brands may be excluded from certain promotions. Brand exclusions will be indicated with the term "Continuativi".

h. Gift voucher

We will dispatch your gift voucher as soon as payment is confirmed or on the delivery date you specified (if later). Unfortunately, we cannot accept any responsibility for any delays, regardless of the reason. The gift voucher must be spent within 12 months of issue.

i. Defective Product

Every product is checked before being shipped, and CappellettoShop documents the condition of the product with photos. However, if the product should show any defect upon arrival, the customer must immediately send an email to info@cappellettoshop.it, indicating the presumed defect and attaching all supporting documents (detailed photos of the product, order number, etc.). In case of a recognized defect, CappellettoShop undertakes to collect the product for inspection. Only in the event of a recognized defect will Cappelletto undertake to replace the defective product or, if this is not possible, to partially or totally refund the purchase price depending on the nature of the defect.

CappellettoShop reserves the right to refuse to proceed with a late claim (after the fifth day from the date of receipt of the order by the customer), a claim relating to normal wear and tear, a defect for which the user is responsible or which results from the nature of the product. Some products may have irregular parts and/or irregularities that are part of the manufacturing process or correspond to the material used.

l. Resale

The products for sale on CappellettoShop are available for personal sale and not for resale. By placing an order on the site, the User guarantees that they will use the product only for personal use. Furthermore, orders with more than four quantities of the same product will not be accepted.

m. Collection
You can pay for our collection service using the credit/debit card you would normally use for our products, and our terms and conditions of sale also apply to this service. Please note that we do not accept gift vouchers or discount codes as partial or full payment for this service.

An address accessible to the courier is required, and a responsible adult must be present for the delivery of the goods. If the courier is unable to collect your goods, the cost of the service will still be charged to you.

In the event that your goods are not collected due to an error by the courier or CAPPELLETTO SHOP, we will refund the cost of the service.

Goods subject to return are all subject to our returns policy, and their collection does not imply acceptance of their return.

n. If I bought a shoe and the size is wrong, can I exchange it?

If the size for an exchange is available in stock, Cappellettoshop offers the possibility to do it only once, free of charge.For exchanges in remote areas and islands (Venice, Sicily, Sardinia), the exchange will cost €10.

Fill in the return procedure.

Alternatively, send an email (info@cappellettoshop.it) to notify us of the exchange and include photos of the product, complete with the warranty seal.

NB: Please try on footwear by placing your foot on a clean carpet. Footwear that returns to the store with signs of wear and dirt will be returned to the sender, and Cappelletto Company reserves the right to charge for shipping costs.

Repack your parcel as received (do not remove the product seal), clearly mark your name on the parcel, and ensure you are home for the exchange. If GLS does not find anyone at the time of delivery for the exchange, and you do not have the return ready, the courier will not make the delivery!

Warning: once a size exchange has been made, if the product still does not fit, the return is at the customer's expense and a voucher for the value of the returned product will be issued.

For a size exchange of an order placed from abroad:

If you see that the size you need for the exchange is still available, we recommend that you notify us immediately by email at info@cappellettoshop. Send the pair of shoes that are too large/small to our store with the courier of your choice (using the Post Office is not recommended). Once we have received your order, we will send you a link for the payment of the shipping for your exchange (€25, this value may change in the case of shipments with multiple items or products whose shipment requires insurance) and we will proceed to ship the correct size. The return is always at the buyer's expense.

o. Refusal of an order

The Seller reserves the right to refuse or cancel orders originating from:

• a user with whom the Seller has an ongoing legal dispute
• a user who has previously violated the General Terms and Conditions of Sale
• a user who has provided incomplete or inaccurate data, or false identifying data.
• a user who has cancelled an order for a continuous product specifically ordered for them.
• a user who has purchased more than one size of a product where the description specified the possibility of purchasing one size per order.
  
  

AI-generated images
Some images on the Website may be generated or processed using Artificial Intelligence (AI) tools and are for illustrative purposes. For this reason, they may show slight differences from the actual product, without altering its essential characteristics.

 

Last updated: 11/08/2026