Terms and conditions

 

Terms and Conditions of Sale Cappelletto Shop

By placing an order you are offering to purchase a product on the following terms and conditions. All orders are subject to availability and confirmation of the order price. 

Your order is subject to product availability in stock. CappellettoShop does not guarantee the availability of the product in your cart. If the product you selected and ordered is not available, you will be immediately notified by our shop for an alternative product or to inform you of the cancellation of the order. 
Shipping times may vary depending on product availability and any guarantees or forecasts regarding delivery times are limited to Italy and subject to any delays due to the courier service we rely on or to force majeure events for which we will not be responsible. Please consult the Shipping page for more details on delivery costs.

To conclude a contract with CAPPELLETTO SHOP (Cappelletto srl company) you must be 18 years old and possess a valid credit or debit card issued by a bank we deem reliable. CAPPELLETTO SHOP reserves the right to refuse an order placed by minors.

When you place an order, you agree to ensure that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place the order, and that there are sufficient funds to cover the cost of the products. The cost of foreign products and services may be subject to change. All prices listed are subject to such changes. 

Our Contract 
When an order is placed, you will receive an email confirming receipt of the order: ACQUIRED ORDERS CAN NO LONGER BE CANCELED. EVEN IN THE CASE OF ORDERS FOR PRODUCTS WITH DELAYED DELIVERY OR PRODUCTS EXPRESSLY ORDERED FOR THE CUSTOMER.

a. Price and Availability 
While we try to ensure that all details, descriptions and prices appearing on this website are accurate, errors may occur. If we discover an error in the price of any products you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel after you have already paid for the products, you will receive a full refund.

Where applicable, the price is inclusive of VAT.

Delivery costs will be charged extra; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. 

Prices on the site may vary over time (due to promotions and/or sales). The valid price is always the one indicated at the time of purchase. It is not possible to request a refund for the difference between the price at the time of order and the price at another time for the same product. 

b. Payment 
Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. 

The confidential data of the payment card (card number, expiration date, CVV code) are encrypted and transmitted directly to the payment processor. Therefore, the seller never has access to and does not store your Credit card data.

c. Payment with ScalaPay

 

If you buy with Scalapay, you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be assigned to Incremento SPV S.r.l., related parties, and their assignees, and that you authorize such assignment.

d. Customs duties for purchases from non-EU countries

By placing an order on CappellettoShop, the user accepts the possibility that products may be subject to customs duties, postal charges, transport and import taxes in the user's country of residence, and that these taxes are beyond Cappelletto's control. Order cancellations are not accepted once they have left our stores.

In particular, we inform you that customs duties for imports into the United Kingdom on shoes can reach up to 40% of the cost of the shoes themselves. By ordering on CappellettoShop, the customer accepts the payment that will be requested by DHL for the customs duties required for the delivery of the order to its destination. If the customer refuses to receive their order that has already arrived at customs, CappellettoShop will arrange for the package to be returned to Italy and will deduct from the refund both the return shipping costs and the customs duties for the return of the goods.
Please note that shipping costs for the United Kingdom are €30.

We also inform you that changes in the Venice Island and neighboring islands area will not be free of charge.

e. Right of Withdrawal 
You have the right to withdraw from the contract without any penalty within 14 days of receiving your order. The right of withdrawal is exercised by written communication sent via e-mail to: info@cappellettoshop.it.

CAPPELLETTO SHOP will refund the amount you spent within ten working days from the receipt of the return. Shipping costs for returns are always at your expense. Go here for more information

f. Discount Codes 
Account discount codes - From time to time, discount codes may be offered to account holders; such codes can only be applied to purchases made through the account for which a discount code has been offered and registered. It is not transferable to third parties.

g. Promotional discount codes - From time to time, we may offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this website.

These terms and conditions apply to all promotions made by CAPPELLETTO SHOP, contests and discount codes (unless otherwise stated).

• Discount codes are not cumulative. Only one can be used per order.
• Some brands may be excluded from certain promotions. Brand exclusions will be indicated with the term "Continuativi" (ongoing items).

h. Gift voucher

We will dispatch your gift voucher as soon as payment is confirmed or on the delivery date you specified (if later). Unfortunately, we cannot accept responsibility for any delays, regardless of the reason. The gift voucher must be spent within 12 months of issue.

i. Defective Product

Every product is checked before being shipped and CappellettoShop documents the condition of the product with photos. However, if the product should show any defect upon arrival, the customer must immediately send an email to info@cappellettoshop.it, indicating the alleged defect and attaching all supporting documents (detailed photos of the product, order number, etc.). In case of a recognized defect, CappellettoShop undertakes to collect the product for inspection. Only in the case of a recognized defect, Cappelletto undertakes to replace the defective product or, if this is not possible, to partially or totally refund the purchase price depending on the nature of the defect.

CappellettoShop reserves the right to refuse to follow up on a late complaint (more than five days from the date of receipt of the order by the customer), a complaint relating to normal wear and tear, a defect for which the user is responsible or which derives from the nature of the product. Some products may have irregular parts and/or irregularities that are part of the manufacturing process or correspond to the material used.

l. Resale

The products sold on CappellettoShop are available for personal sale and not for resale. By placing an order on the site, the User guarantees that they will use the product only for personal use. Furthermore, orders with more than four quantities of the same product will not be accepted.

m. Collection 
You may pay for our collection service using the credit/debit card you would normally use to pay for our products and our terms and conditions of sale also apply to this service. Please note that we do not accept gift vouchers or discount codes as full or partial payment for this service. 

An address where the courier can access and a responsible adult must be present for the delivery of the goods. If the courier is unable to collect your goods, the cost of the service will still be charged to you. 

In the event that your goods are not collected due to an error of the courier or CAPPELLETTO SHOP, we will refund the cost of the service. 

Goods subject to return are all subject to our return policy and their collection does not imply acceptance of their return.

n. Refusal of an order

The Seller reserves the right to refuse or cancel orders originating from:

• a user with whom the Seller has an ongoing legal dispute
• a user who has previously violated the General Conditions of Sale 
• a user who has provided incomplete or inaccurate data, or false identification data.
• a user who has canceled an order for a continuous product expressly ordered for him/her.
• a user who has purchased more than one size of a product where the description specified the possibility of purchasing one size per order.

 

Last updated: 08/02/2022