Delivery and Shipping
DELIVERY AND SHIPPING
1. Shipping Times
2. Order Status
3. Couriers
4. Express delivery methods
5. Where we deliver
6. Cash on Delivery
7. Lost package. Delivery with reservation
8. Multiple shipments
9. Email receipt
10. Where we do not deliver and remote area surcharge
11. In-store pickup
12. Non-EU Shipments
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1. Shipping Times
Normally, shipping takes a maximum of 1-4 business days from the package's dispatch date. In exceptional cases, the waiting time may be longer.
2. Order Status
As soon as your merchandise leaves our store, you will receive an email with a SHIPPING CONFIRMATION, which includes a tracking link that you can use to check the status of your order online.
3. Courier
The partner couriers that CappellettoShop relies on for shipments within Italy are GLS and SDA, while for international shipments, we use DHL.
4. Express delivery methods
For almost all locations in Italy, CappellettoShop offers an express delivery service. The package will be delivered via GLS or DHL courier within 1-2 days of dispatch (depending on your postal code). The exact delivery date and cost will be shown to you during the order confirmation phase, where you can select the "express delivery" option.
- Express delivery occurs Monday to Friday, excluding public holidays.
- If the desired item is available and the order is placed by 1:00 PM, delivery will occur within 1/2 business days after the order (only with immediate payment).
- The following payment methods can be used for express delivery: credit card, Scalapay, and PayPal. If you have chosen to pay by bank transfer, the shipment will only occur upon receipt of the credit to our current account.
- You can view the status of express delivery at any time using the tracking code received via email.
- Shipping cost Italy: €8 for orders under €200; free for orders over €200.
- CappellettoShop reserves the right to ask the customer to pay extra shipping costs if the package exceeds the standard dimensions of 65 x 35 x 14 cm for the purchase of, for example, more than one item, or if the customer requests a delivery within 24 hours abroad.
5. Where do we ship?
We ship throughout Italy and worldwide (excluding China, Russia, New Zealand, Canada, Turkey, Ukraine).
6. Cash on Delivery (COD) Shipping
Please note that for Cash on Delivery (COD) shipments, you are required to select the COD shipping option, which costs €10. Cash on delivery is only available for orders shipped within Italy.
We kindly ask our customers to confirm and accept the cost of COD shipping by replying to the email sent.
7. Lost Package / Delivery with Reservation / Damaged Package
If you do not receive the merchandise within one week of the shipping confirmation email, please notify our customer service via our email address or by calling customer number +39 392 5672064.
Upon receipt of the package, the customer must immediately verify the integrity of the package, and if it appears damaged or opened, they must report the fact immediately to the courier, by signing with reservation. Our packages clearly feature CAPPELLETTOSHOP adhesive tape on the outside: its integrity must be verified. Cappelletto Company is not responsible for any thefts that have not been reported immediately to the courier (i.e., at the time of delivery) and that are not documented with photographs showing the non-integrity of the received package and missing merchandise. CappellettoShop will not be held responsible if packages are accepted that have CappellettoShop as the sender but are sealed with adhesive tape other than that bearing our brand!
If the package delivered by the courier shows anomalies or apparent damage, theacceptance with reservation must clearly indicate the reason why it is being raised with the courier (for example: damaged packages; tampered packages; packages sealed with personalized tape different from the company's, etc.). The indication of the reason for the reservation is indeed a relevant condition for being able to take appropriate action against the courier. We remind you in this regard that a generic acceptance with reservation, without specifying the reason, has no value for any possible action that one intends to take against the courier.
8. Multiple Shipments
- If the purchase was successful, you will receive an ORDER CONFIRMATION email. If you do not receive it, check your SPAM folder!
- When your package is shipped from our warehouse, you will receive a SHIPPING CONFIRMATION email from which you can track your order.
10. Where we do not deliver and remote area surcharge
Due to the malfunction of returns import from Canada and New Zealand, we are forced to no longer accept purchases from these countries. Additionally, we are not allowed to ship to Russia and Belarus.
Remote areas: surcharges may apply to shipping costs if extra costs are incurred by the courier for sending merchandise to remote areas, including for the Exchange service.
11. In-store Pickup
We kindly request our customers to collect orders placed with the In-store Pickup option at the selected location no later than one week from the order date, and only from Monday to Friday. Excludes Saturdays and Sundays (customer service not active).
12. Non-EU Shipments and Customs Duties
For all shipments destined for non-EU countries, any customs duties, taxes, local VAT, and other import costs are the responsibility of the customer, according to the regulations in force in the destination country. These amounts are not included in the product price or in the shipping costs indicated at the time of order and will eventually be requested by the local customs authorities upon delivery of the goods.
We therefore invite the customer to check in advance any costs and restrictions applicable in their country.