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Delivery and Shipping

DELIVERY AND SHIPPING

1. Shipping Times

2. Order status

3. Couriers

4. Express delivery method

5. Where it is delivered

6. Marking

7. Lost package. Delivery with reserve

8. Multiple shipments

9. Receive email

10. Where there is no delivery and surcharge in remote areas

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1. Shipping Times

Shipping usually takes a maximum of 1-4 working days from the date of shipment of the package. In exceptional cases the waiting time may be longer.

2. Order status

As soon as our goods leave the store you will receive an email with the SHIPPING CONFIRMATION in which you will find the tracking link that can be used to check the status of your order online.

3. Courier

The courier partners that CappellettoShop relies on for shipments in Italy are GLS and SDA, while for shipments abroad we use UPS and DHL.

4. Express delivery method

For almost all locations in Italy, CappellettoShop now offers an express delivery service. The package will be delivered via GLS or DHL courier within 1-2 days of shipment (depends on your postcode). The precise delivery date and cost will be shown to you during the order confirmation phase where you can select the "express delivery" option.

  • Express delivery takes place from Monday to Friday, excluding holidays.
  • If the desired item is available and the order is placed by 1pm, delivery will take place within 1/2 working days after the order (only with immediate payment).
  • For express delivery the following payment methods can be used: credit card and PayPal. If you have chosen to pay by bank transfer, the shipment will take place only upon receipt of credit to our current account.
  • It is possible to view the status of the express delivery at any time from the tracking code received in the email.
  • Shipping cost Italy: €8 for orders under €150; free for orders over €150.
  • CappellettoShop reserves the right to ask the customer to pay extra shipping costs if the package exceeds the standard dimensions of 65 x 35 x 14 cm (for the purchase of more than one item).

5. Where do we ship?

We ship throughout Italy and the world (no Russia, New Zealand, Canada, Turkey).
6. Cash on delivery

We remind you that for shipments with cash on delivery (COD), you are required to select the COD shipment whose price is €10. Cash on delivery is available only for orders shipped to Italy.

We ask our kind customers to confirm and accept the cost of shipping in COD by replying to the email that is sent.

7. Lost package/Delivery with reserve

If you do not receive the goods within one week of the shipping confirmation email, please notify our customer service via our email address or by calling the customer number.

Upon receipt of the package, the customer must immediately check the integrity of the package and if it is damaged or opened, he must report the fact immediately to the courier, signing with reserve. The Cappelletto Company is not responsible for any thefts that are not reported immediately to the courier (i.e. at the time of delivery) and which are not documented with photographs showing the non-integrity of the package received and the missing goods.

In the event that the package delivered by the courier presents anomalies or apparent damage, the conditional acceptance must clearly indicate the reason why it is raised to the courier (for example: damaged packages; tampered packages; packages closed with personalized tape different from the company one etc.). The indication of the reason for the reservation is in fact an important condition for taking appropriate action against the courier. In this regard, we remind you that an acceptance with a general reservation, without the reason being specified, is devoid of any value for the purposes of any possible action that you intend to take towards the courier.

8. Multiple shipments

To speed up deliveries in Italy, for orders consisting of two or more items, multiple shipments may be expected. On the contrary, if you have placed more than one order within a few hours, your orders may be combined in a single package.
You will receive a confirmation email with the relevant tracking link for each of them.
9. Receive email
  • If the purchase is successful you will receive an ORDER CONFIRMATION email. If you don't receive it, check your SPAM box!
  • When your package is shipped from our warehouse you will receive a SHIPPING CONFIRMATION email from which you can track your order.

10. Where there is no delivery and surcharge in remote areas

Due to the malfunctioning of the import of returns from Canada and New Zealand we are forced to no longer be able to accept purchases from this country. We are also not allowed to ship to Russia and Belarus.

Remote areas: additional shipping costs may be required if extra costs are applied by the courier when sending the goods to remote areas, also for the Exchange service